How can we help?
Answers to common questions about ordering, shipping, tax, returns and promotions at Music Is Elementary.
Fri 9:00 am–5:00 pm
Contact & hours
How do I contact Music Is Elementary?
Call our nationwide toll-free line at 1-800-888-7502, Monday–Thursday 9:00 am–5:30 pm ET and Friday 9:00 am–5:00 pm ET.
- Fax: 1-440-461-3631
- Email orders: orders@musiciselementary.com
- Special orders: info@musiciselementary.com
- Invoice copies: accountsreceivable@musiciselementary.com
5220 Mayfield Road
Cleveland, OH 44124
Placing an order
What are my payment options?
We accept credit cards, checks, purchase orders, gift certificates and credit memos.
The total balance is due within 30 days of the invoice date. Backordered items will be invoiced and shipped separately. No additional shipping will be charged on backordered shipments.
Orders paid by check must include a single check made out to Music Is Elementary. We cannot accept multiple checks from students to be applied to an order.
Can I use a purchase order?
We will accept a purchase order from institutions such as schools, places of worship, hospitals or businesses.
We accept purchase orders by phone, website, fax, mail or email (orders@musiciselementary.com). Please make sure not to duplicate any orders. If an order is duplicated, it is the responsibility of the customer to return it at their expense.
How long is my quote valid?
Quotes are valid for 90 days unless otherwise noted.
How do I get a receipt or invoice?
Receipts are issued immediately upon confirmation of prepaid orders. Postpaid orders will be invoiced in full upon first shipment. Please contact us if you require alternative invoicing arrangements.
For an additional copy of a receipt or invoice, email accountsreceivable@musiciselementary.com.
Can I print an order form?
Can I place a special order?
Music Is Elementary works with many vendors and can often special order items that are not advertised in our catalog or website. The items are considered special order items and are subject to a 20% restocking fee if returned.
Please contact our toll-free number at 1-800-888-7502 or send an email to info@musiciselementary.com.
Shipping & delivery
How long does shipping take?
When choosing standard shipping, please allow 7-10 business days for an order to be delivered via UPS Ground. Backordered items delivery dates may vary. Please contact us for an estimated time of arrival. A backordered item will not hold up the remaining items for shipment at no extra shipping charge.
Expedited shipments must be received by 3:00 pm ET on a business day to be shipped same day. All expedited orders will be delivered Monday-Friday.
Third party shipping is available upon request.
How much does shipping cost?
Shipping is based on your order subtotal and delivery speed. Rates are subject to change.
| Order Subtotal | Shipping Charge |
|---|---|
| Less than $35.00 | $9.95 |
| $35.00–$72.49 | $12.95 |
| $72.50–$349.99 | 12% |
| $350.00–$749.99 | 10% |
| $750.00 or more | 8% |
| Order Subtotal | Shipping Charge |
|---|---|
| Less than $72.50 | $28.95 |
| $72.50–$149.99 | $34.95 |
| $150.00–$499.99 | 26% |
| $500.00 or more | 25% |
| Order Subtotal | Shipping Charge |
|---|---|
| Less than $72.50 | $44.95 |
| $72.50–$149.99 | $54.95 |
| $150.00–$499.99 | 36% |
| $500.00 or more | 35% |
Delivery estimates may vary based on product availability, destination, and order processing time.
How can I get an order confirmation?
When you place an order on our website, Music Is Elementary sends you an automatic email confirmation notifying you that we have received your order. If you do not receive an order confirmation, please check your junk mail or spam folder.
Orders sent to Music Is Elementary via mail or fax do not automatically receive an order confirmation unless it is requested on the order.
For phone orders, we can email a confirmation on request.
Do you ship to Alaska, Hawaii and U.S. territories?
- Only standard shipping is available and may take 8-16 days
- 30% of the order will be added for shipping
- Minimum order must be $19.95
Do you ship to APO/FPO addresses?
APO/FPO will ship via parcel post; standard shipping only.
Can I place an international order?
We're happy to process international orders. Call +1-800-888-7502 for rates and ordering options.
International customers should use their own freight forwarder or request UPS International Services. International customers are responsible for all customs & duty charges, as well as any additional handling fees charged by their local or national carrier.
- There will be no returns for international orders.
- Orders must be prepaid by direct bank transfer before shipping.
Sales tax
Do you charge tax?
All schools, places of worship, hospitals, and businesses are tax exempt. All Ohio residents should include an 8% sales tax to their order.
Damaged or missing items
What should I do if my shipment is damaged or items are missing?
Please be sure to check each shipment carefully. Make note if the shipping carton is damaged or appears abused. If the merchandise is damaged, keep the carton(s) and packing material in case the carrier requires inspection.
Report all shortages directly to us, referencing the Sales Order number on the Packing Slip. All damage claims must be made within 15 days of receipt.
Returns
How do you process returns?
Pack returns the same way they arrived to avoid possible charges for damaged shipments. Returned products must be returned with receipt, packing slip, or invoice. Opened software and recorded media are not returnable unless defective. The customer is responsible for all return shipping charges unless damaged or defective when it was received by the customer. Call tags will only be issued in the case of a damaged or defective product upon receipt.
Special order items are subject to a 20% restocking fee if returned. See Can I place a special order?
What is the No Quibble Guarantee?
If for any reason you are not satisfied with the product it may be returned within 30 days for full credit or refund. Any returns made are the responsibility of the customer and can be made by UPS, US Mail or common carrier. No COD or collect returns will be accepted. This does not apply to damaged or abused materials. All SALE items are final, unless item is damaged.
Where do I send returns?
Attn: Music Is Elementary Returns5220 Mayfield Road
Cleveland, OH 44124
Where can I find your Terms & Conditions and Privacy Policy?
Promotions & coupons
What are the coupon exclusions or restrictions?
Unless otherwise stated, coupon codes cannot be applied to:
- Sale or clearance items
- Bundles or package pricing
- MIE publications
- B-Stock items
- Orff instrument packages
- Oversized products
Some promotions may have additional exclusions. Please refer to the details of the specific offer.
Can I combine coupon codes or promotions?
Unless specifically stated, only one promotional offer may be used per order. Coupon codes generally cannot be combined.
Can I apply a coupon after I place my order?
Coupon codes must be entered during checkout and cannot be applied after an order has been submitted.
Are there restrictions on free shipping offers?
Free shipping promotions:
- Apply to standard ground shipping only.
- Are available only to customers in the contiguous 48 United States unless otherwise noted.
- Do not apply to oversized or freight items.
- Cannot be combined with upgraded or express shipping services.
Does sale pricing apply to all products?
Unless otherwise noted, sale and clearance pricing applies only to in-stock items and is available while supplies last.
Will a quote honor a promotional price?
Quotes with a valid promo code keep the discount as long as you order before the code expires.
When are promotions valid?
Promotions are valid only during the advertised dates and while supplies last, and are subject to the terms of the specific promotion.
Still have a question?
Call us toll free at 1-800-888-7502 or contact our team.